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Dear Cosmo / Joyce
We would like to extend our sincere thanks for a very enjoyable & well-organised trip by your company. We all thoroughly enjoyed the places we visited and the food served. Thank you too for bringing us to Muar’s popular food outlets too. Everyone came back with their bags full of happy purchases :-))
Please also extend our appreciation and thanks to your pleasant tour guides & drivers for a memorable day and a smooth & safe journey.
For Ang Mio Kio Presbyterian Church
Happy New Year.
Want to put on record that I alongwith my family thoroughly enjoyed the "Turkey Trip" wherein you were the Tour Leader. You in particular were always available for any assistance and help. You ensured that our stay, travel & food was comfortable during the trip.
Thanks for all this.
My family and I have enjoyed our recent 8D7N Hokkaido Winter Fun from 19 Dec to 26 Dec 2011 with Nam Ho Travel Service.
We wish to thank you for your hard work, dedication and caring attitude towards your group members. You have shown what it takes to be a Tour Leader who takes care of your group members. Even on day 1, you have demonstrated your leadership quality on waiting and assisting our family who have missed the bus transfer for our Domestic Flight to Hokkaido.
We wish to compliment you in every situation which you have undertaken. You have handled all situations well and have gone beyond the extra mile in rendering your services. We believed the other group members have also enjoyed your jovial and friendly attitude in making this trip a memorable and enjoyable one.
Once again thank you and we will definitely make Nam Ho Travel our future travelling consultant.
Wishing you and your management a Happy and Propserous 2012!
Nelly, Carol and Family
My group had travelled to Hokkaido from 6 to 13 Nov 2011 package autumn Hokkaido. We were extremely pleased with our local guide Desmond . He has displayed a high standard of good service representing Nam Ho Travel. Though there are many elderly in our group Desmond has been patient and helpful. He also share with the group the various tour packages Nam Ho Travel offers. He has a sound knowledge of the travel industry. We are glad that
throughout the trip everything goes on smoothly and he has managed the group members very well.
We would like to send our appreciation to Desmond for the wonderful and pleasant trip. We had really enjoyed ourselves. I will recommend Nam Ho travel services to my friends and relatives.
Thanks for recommending to me and my sons the above trip @ NATAS Fair. We really had a good time there. David is very professional. He gives us good advice on what to expect, and to buy gifts and food @ bargain prices especially when we were at the 2 factory outlets.
The weather forecast were quite accurate also, this proves that he really bothers to check the news forecast the nite before for us, as we don't really understand Japanese TV Programmes and worst - Japanese news.
Well done Nam Ho!. FYI, it was our second holiday trip with Nam Ho. The 1st was eight years ago when I also travellled with my family to Seoul.
My apology if I've sent this email to the wrong address.
I've made a terrible forgetful mistake of not noting the contact of my tour guide, David Tam to thank him. Hence I'm sending this to you as a third party to read and forward it to him if you wish to.
My wife have purchase our first tour group package to Hokkaido from your company. As a frequent business traveller myself, I've always been objecting to be part of the "duck chasing" group all the time.
I'm nearly going to the extend of giving up the trip and went home, then the nice reasonable advice and a few out of pocket(I guess) Japanese Sake keep me going. Being unpunctual have been a practice of we sillyporean. I guess that I've been away from my country too long to find it unacceptable. But then your company have the right employee to entertain us during the extra waiting time, hence my appreciation for him.
Chang Wee Teck.
On this trip to Hokkaido booked by my wife Tan Keng Hiong from 14 Nov
2011 to 21 Nov 2011.
Dear management of Nam Ho Travels
I am writing this email to commend the good services provided by your Travel Agency over the past 2 - 3 weeks.
I would like to specially commend your Tour Executive, Ms Chantel Lim for her dedicated good services in providing value-added services as a staff of Nam Ho.
I have booked a 5D-4N trip to Bangkok-Huahin at the Sep Travel Carnival. Over the past 2-3 weeks, I was rather apprehensive over the current flood situation in Bangkok and was worried that I will not be able to go for my well-deserved year-end vacation. As such, I approached Miss Lim to enquire about the possible options to take if I were to decide to change my destination.
Miss Lim was very patient in explaining to me the possible steps to take. Given that it was almost end of the year where most tours were fully booked, she tried her very best to source for all avaliable tours (HK, Japan, Vietnam, Australia, Korea) which I requested her to look into. I created a template comprising of the the information I wanted for each tours and emailed her to key in the information using it, and she did an excellent job in providing with the information I wanted. She had to email me several times, comprising of different packages as the previous proposed packages were either not suitable for me or my parents. It was indeed praiseworthy of her to be so patient with such customer like me with such high expectations, as well as responding to my emails and requests almost immediately in most occasions.
The great service provided by her has made my experience with Nam Ho a wonderful and pleasant one. I must stress that it is such value-added services that such staff provides that makes that the organization an excellent one.
Among all the travel agencies which I have encountered with, I must feedback that Nam Ho has been the best so far. Keep it up for providing such great customer service.
Once again, I would like to thank Chantel. She is definitely as asset to your organization.
Thanks and regards
Mr Dominic Goh
Thank you very much to Cosmo for his excellent service on three separate tours such as booking in terms, checking in out the airport, going to the extra mile to secure an airline seat etc. He is efficient, courteous and prompt in executing his job. Nam Ho is a trusted brand.
Dear Nam Ho Team,
My mum and I join the 8 Days 7 Nights Taiwan Unbeatable Fun (18 Oct - 25 Oct) and both of us enjoy our tour. We are really very impress with the foods and hotel that Nam Ho arrange.
The Singapore tour guide - Desmond Soh and Taiwan guide - Xiao Chen and really very friendly and always try to make us feel comfortable. I will recommend Nam Ho to my friends and relative whenever they want to join tour. My next tour will definitely book from Nam Ho again.
I am writing this letter in order to express my gratitude for the high quality service provided us with at your shop today afternoon.
I was visiting your shop today between 1 and 2 o’clock in the afternoon. I was attended by Ms. Yan Ping and I want you to be proud of such an employee. Her customer service was amazing.
I was shock when she informed me that I cannot use a POSB master debit card to pay my balance holiday trip amount by installment. I have no account with other banks and I do not have sufficient fund to pay the full amount as well. Luckily, she was very helpful and willing to try to settle the problem for me.
I just received a call from Ms. Yan Ping and she informed me that Nam Ho will install the POSB merchant and I would be able to make the payment once the merchant is ready for use.
I appreciate this attitude and believe that you trained your staff very professionally.
Thank you and your professional staff one more time for the prompt and excellent service. All the best.
Foo Yin Jek